Return & Refund Policy
Return & Refund Policy
Definition:
A Return refers to the action of the Buyer sending back an item purchased from the Abros website to the Seller.
Situations Eligible for Return:
• The item received was defective.
• The item was damaged during shipping.
• Missing product(s) in the order.
• Wrong item(s) delivered by the Seller.
• Incorrect size received.
Exclusive Sale Policy:
• Orders placed during Sale periods are not eligible for returns.
• In case of size issues or defective/damaged products, we will assist with an exchange, subject to size availability.
EMI Purchases:
• Products purchased through EMI are not eligible for returns.
• Exchange is allowed once per order, subject to size availability.
Cash on Delivery (COD) Charges:
• COD charges (₹75–₹100) are non-refundable, even if the product is returned.
Return Request Timeline:
• Buyers must raise a return request within 7 days of receiving the product.
• Contact: +91 98180 81769
Refund Timeline:
• Refund will be processed within 10 working days after the returned product passes seller verification.
Return Process:
To initiate a return, send an email to customercare@abrosshoes.com with the following mandatory details:
• Three images of the footwear (Top view, Bottom view, Side view)
• Order Number
• Reason for return
Requests without the above details cannot be processed.
Important:
• Used, worn, or damaged footwear returned by the customer will be considered invalid.
• The customer will have to bear the courier cost for reshipping.
Exchange Policy:
• We currently do not provide exchanges.
• If you want a different product, please place a new order and raise a return request for the existing one.
Free Gift Policy:
• If your order included a free gift, it must be returned along with the product.
• Returns without the free gift will not be accepted.
Partial Returns:
• Partial returns are allowed. You may return individual items from a multi-item order.
Order Cancellation:
• Orders can be cancelled only before dispatch.
Claim Policy (Manufacturing Defects):
Claims are accepted only for manufacturing defects and only when the footwear has been used appropriately.
Major Manufacturing Defects:
• Damaged or discoloured upper material
• Broken or damaged sole or insole
• Minor defects will be repaired first, wherever applicable.
• Please return the product with price tags, labels, original packaging, and invoice.
• If the product fails to meet the return criteria, no refund will be issued, and the item will be reshipped to the customer at their cost.
Refund Policy:
Refunds will be processed after product verification for:
• Manufacturing defects
• Wrong product received
• Wrong size received
Refund will be issued within 10 working days and credited to the same payment method used at the time of purchase.
Return requests must be raised within 7 days of delivery.
Need Help?
📞 +91 98180 81769
📧 customercare@abrosshoes.com