Return & Refund Policy

Definition

A Return refers to the action of the Buyer sending back an item purchased from the Abros website to the Seller.

Situations Eligible for Return

Returns are eligible in the following situations:

• The item received was defective.
• The item was damaged during shipping.
• Product(s) are missing from the order.
• The wrong item(s) were delivered by the Seller.
• The incorrect size was received.

Exclusive Sale Policy

• Orders placed through Cash on Delivery (COD) are not eligible for returns.
• Orders placed during Sale periods are not eligible for returns.
• In case of size issues or defective/damaged products, we will assist with an exchange, subject to size availability.

EMI Purchases

• Products purchased through EMI are not eligible for returns.
• Exchange is allowed once per order, subject to size availability.

Cash on Delivery (COD) Charges

• An additional charge of ₹150 will be applicable on all Cash on Delivery (COD) orders.

Return Request Timeline

• Buyers must raise a return request within 7 days of receiving the product.
• Contact: +91 98180 81769

Order Cancellation Policy

• Orders can be cancelled only within 8 hours of placing the order.
• Once the 8-hour cancellation window has passed, the order cannot be cancelled.
• If the order has already been dispatched, cancellation is not permitted.
• If a prepaid order is cancelled after dispatch or the customer refuses/rejects the shipment, a ₹150 deduction will be made from the refund towards applicable shipping/handling costs.
• For partial payment orders, if the customer rejects/refuses the order at the time of delivery, ₹150 will be deducted and will not be refundable.
• If we are unable to deliver the product due to reasons attributable to us, a full refund of the amount paid by the customer will be initiated.

Refund Timeline

• Refund will be processed within 10 working days after the returned product passes Seller verification.
• Refunds will be credited to the same payment method used at the time of purchase, wherever applicable.

Return Process

To initiate a return, send an email to customercare@abrosshoes.com with the following mandatory details:

• Three images of the footwear:
  • Top view
  • Bottom view
  • Side view
• Order Number
• Reason for return

Requests without the above details cannot be processed.

Important Return Conditions

• Used, worn, or damaged footwear returned by the customer will be considered invalid.
• The customer will have to bear the courier cost for reshipping if applicable.
• Please return the product with price tags, labels, original packaging, and invoice.
• If the product fails to meet the return criteria, no refund will be issued, and the item will be reshipped to the customer at their cost.

Free Gift Policy

• If your order included a free gift, the free gift must be returned along with the product.
• Returns without the free gift will not be accepted.

Partial Returns

• Partial returns are allowed.
• You may return individual items from a multi-item order, subject to the applicable return conditions.

Claim Policy – Manufacturing Defects

Claims are accepted only for manufacturing defects and only when the footwear has been used appropriately.

Major Manufacturing Defects

Examples include:

• Damaged or discoloured upper material.
• Broken or damaged sole or insole.

Minor defects will be repaired first, wherever applicable.

Refund Eligibility

Refunds will be processed after product verification for:

• Manufacturing defects.
• Wrong product received.
• Wrong size received.

Refunds will be issued within 10 working days after successful verification and credited to the same payment method used at the time of purchase.

Return requests must be raised within 7 days of delivery.

Need Help?

Phone: +91 98180 81769
Email: customercare@abrosshoes.com